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A SOLVIS

Conheça um pouco melhor nossa história e os desafios que superamos para chegar até o que somos hoje.[/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container][fusion_builder_container admin_label=”MISSÃO / VISÃO” type=”flex” hundred_percent=”no” hundred_percent_height=”no” hundred_percent_height_scroll=”no” align_content=”stretch” flex_align_items=”flex-start” flex_justify_content=”flex-start” hundred_percent_height_center_content=”yes” equal_height_columns=”no” container_tag=”div” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” status=”published” border_style=”solid” padding_right=”10%” padding_left=”10%” box_shadow=”no” box_shadow_blur=”0″ box_shadow_spread=”0″ gradient_start_position=”0″ gradient_end_position=”100″ gradient_type=”linear” radial_direction=”center center” linear_angle=”180″ background_position=”center center” background_repeat=”no-repeat” fade=”no” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ background_blend_mode=”none” video_aspect_ratio=”16:9″ video_loop=”yes” video_mute=”yes” absolute=”off” absolute_devices=”small,medium,large” sticky=”off” sticky_devices=”small-visibility,medium-visibility,large-visibility” sticky_transition_offset=”0″ scroll_offset=”0″ animation_direction=”left” animation_speed=”0.3″ filter_hue=”0″ filter_saturation=”100″ filter_brightness=”100″ filter_contrast=”100″ filter_invert=”0″ filter_sepia=”0″ filter_opacity=”100″ filter_blur=”0″ filter_hue_hover=”0″ filter_saturation_hover=”100″ filter_brightness_hover=”100″ filter_contrast_hover=”100″ filter_invert_hover=”0″ filter_sepia_hover=”0″ filter_opacity_hover=”100″ filter_blur_hover=”0″ admin_toggled=”no”][fusion_builder_row][fusion_builder_column type=”1_2″ layout=”1_2″ align_self=”center” content_layout=”row” align_content=”space-evenly” content_wrap=”wrap” spacing=”” center_content=”no” link=”” target=”_self” min_height=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” class=”” id=”” background_image_id=”” type_medium=”” type_small=”” order_medium=”0″ order_small=”0″ spacing_left_medium=”” spacing_right_medium=”” spacing_left_small=”” spacing_right_small=”” spacing_left=”” spacing_right=”” margin_top_medium=”” margin_bottom_medium=”” margin_top_small=”” margin_bottom_small=”” margin_top=”” margin_bottom=”0px” padding_top_medium=”” padding_right_medium=”” padding_bottom_medium=”” padding_left_medium=”” padding_top_small=”” padding_right_small=”” padding_bottom_small=”” padding_left_small=”” padding_top=”50px” padding_right=”10%” padding_bottom=”50px” padding_left=”10%” hover_type=”none” border_sizes_top=”” border_sizes_right=”” border_sizes_bottom=”” border_sizes_left=”” border_color=”” border_style=”solid” border_radius_top_left=”” border_radius_top_right=”” border_radius_bottom_right=”” border_radius_bottom_left=”” box_shadow=”no” box_shadow_vertical=”” box_shadow_horizontal=”” box_shadow_blur=”0″ box_shadow_spread=”0″ box_shadow_color=”” box_shadow_style=”” background_type=”single” gradient_start_color=”” gradient_end_color=”” gradient_start_position=”0″ gradient_end_position=”100″ gradient_type=”linear” radial_direction=”center center” linear_angle=”180″ background_color=”” background_image=”” background_position=”left top” background_repeat=”no-repeat” background_blend_mode=”none” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=”” filter_type=”regular” filter_hue=”0″ filter_saturation=”100″ filter_brightness=”100″ filter_contrast=”100″ filter_invert=”0″ filter_sepia=”0″ filter_opacity=”100″ filter_blur=”0″ filter_hue_hover=”0″ filter_saturation_hover=”100″ filter_brightness_hover=”100″ filter_contrast_hover=”100″ filter_invert_hover=”0″ filter_sepia_hover=”0″ filter_opacity_hover=”100″ filter_blur_hover=”0″ last=”false” border_position=”all” first=”true”][fusion_text columns=”” column_min_width=”” column_spacing=”” rule_style=”default” rule_size=”” rule_color=”” content_alignment_medium=”” content_alignment_small=”” content_alignment=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” class=”” id=”” font_size=”” fusion_font_family_text_font=”” fusion_font_variant_text_font=”” line_height=”” letter_spacing=”” text_color=”” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=””]

MISSÃO

Ajudar empresas a ouvirem seus clientes e colaboradores, para melhorarem seus produtos e serviços.

VISÃO

Ser reconhecida como a melhor solução por empresas que querem ouvir seus clientes e colaboradores.

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animation_offset=”” filter_type=”regular” filter_hue=”0″ filter_saturation=”100″ filter_brightness=”100″ filter_contrast=”100″ filter_invert=”0″ filter_sepia=”0″ filter_opacity=”100″ filter_blur=”0″ filter_hue_hover=”0″ filter_saturation_hover=”100″ filter_brightness_hover=”100″ filter_contrast_hover=”100″ filter_invert_hover=”0″ filter_sepia_hover=”0″ filter_opacity_hover=”100″ filter_blur_hover=”0″ last=”true” border_position=”all” first=”false”][fusion_text columns=”” column_min_width=”” column_spacing=”” rule_style=”default” rule_size=”” rule_color=”” content_alignment_medium=”” content_alignment_small=”” content_alignment=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” class=”” id=”” font_size=”” fusion_font_family_text_font=”” fusion_font_variant_text_font=”” line_height=”” letter_spacing=”” text_color=”” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=””]

VALORES

Ter prazer em ajudar

Tratar todos com respeito e honestidade

Trabalhar com comprometimento e atenção

Pensar antes de agir

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POLÍTICA DE QUALIDADE

Queremos ajudar as empresas a ouvirem seus clientes e colaboradores para melhorarem seus produtos e serviços, e para isso consideramos alguns pontos fundamentais:

Solucionar o real problema de nossos clientes.

Ofertar soluções continuamente melhores.

Liderar pelo exemplo.

Valorizar o ser humano para alcançar sua satisfação.

Inspirar pessoas para que se sintam parte de algo extraordinário.

Superar a expectativa em todos os atendimentos realizados.

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TIMELINE

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1998

Uma reclamação sobre o atendimento em uma loja de brinquedos chamada Fantoche, localizada num Shopping Center de Curitiba/PR, foi o gatilho da ideia de um produto que pudesse medir a satisfação dos clientes no ponto de venda, ou seja, no momento da experiência.

Como saber se os clientes voltariam? O investimento realizado estava atendendo as expectativas dos clientes? Como saber se todos eram bem atendidos? O que poderia ser melhor?

Muitas perguntas, e somente os clientes poderiam ajudar com as melhores respostas. E a hora certa para ouvir, sem dúvida, era no calor do momento da experiência, dentro da loja!

2000

Da ideia de 1998 surgiu o primeiro protótipo de um coletor de opiniões em 2000, mesmo ano em que a Fantoche foi encerrada, antes mesmo que o primeiro coletor fosse fabricado.

Sem recursos e abalado pelo fechamento da sua loja, Leonardo Badotti arquivou a ideia e o projeto do coletor de opiniões.

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2001

Neste ano uma nova tentativa empreendedora, no segmento de plástico injetado, gerou uma oportunidade inédita: a criação de um brinde para ser vendido junto com embalagens de Farinha Láctea, a pedidos de uma indústria alimentícia.

Deu certo! A ideia do brinde da colher-avião foi bem recebida e um pedido de 197.000 unidades foi confirmado.

Pronto, o sucesso da colher-avião financiou o nascimento de uma nova empresa! Uma empresa que desenvolvesse SOLuções VISionárias para ouvir os clientes no momento da experiência. E assim nascia a SOLVIS!

Logo que a empresa foi formalizada, um novo sócio, Ricardo Jasinski, ingressou no negócio, agregando muito conhecimento, tecnologia e vontade de fazer algo inédito.

E desta parceria entre os dois sócios, surgiu o “Psiu!”,um dispositivo que mostrava uma pergunta impressa em papel e botões no formato de carinhas para o cliente responder. E para transmitir os dados, era necessário conectar o Psiu! a um computador.

2004

O Psiu! era um sucesso de vendas até então, porém, à medida que grandes clientes instalavam uma quantidade maior de equipamentos, alguns problemas ficaram evidentes.

Com uma só pergunta, não era possível detalhar os problemas e entender o que havia de errado efetivamente em cada PDV, e além disso, depender dos próprios funcionários para conectar o equipamento ao computador não estava dando muito certo.

Para resolver esses problemas, seria necessário uma solução bem mais avançada tecnologicamente. Mas sem dispor dos recursos necessários para desenvolver a nova solução, o Psiu! foi descontinuado.

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filter_brightness=”100″ filter_contrast=”100″ filter_invert=”0″ filter_sepia=”0″ filter_opacity=”100″ filter_blur=”0″ filter_hue_hover=”0″ filter_saturation_hover=”100″ filter_brightness_hover=”100″ filter_contrast_hover=”100″ filter_invert_hover=”0″ filter_sepia_hover=”0″ filter_opacity_hover=”100″ filter_blur_hover=”0″ last=”false” border_position=”all” first=”true” spacing_right=””][fusion_imageframe image_id=”201|full” max_width=”” sticky_max_width=”” style_type=”” blur=”” stylecolor=”” hover_type=”none” bordersize=”” bordercolor=”” borderradius=”” align_medium=”none” align_small=”none” align=”center” margin_top=”” margin_right=”” margin_bottom=”” margin_left=”” lightbox=”no” gallery_id=”” lightbox_image=”” lightbox_image_id=”” alt=”Foto dos primeiros totens de pesquisa.” link=”” linktarget=”_self” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” class=”” id=”” animation_type=”” animation_direction=”left” animation_speed=”0.3″ 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2005

Mesmo com o projeto do coletor de opiniões arquivado pela segunda vez, o sonho persistiu, e em 2005 a FINEP (Financiadora de Estudos e Projetos, vinculada ao Ministério de Ciência e Tecnologia) lançou a primeira chamada pública de Microeletrônica (área de especialização do Ricardo Jasinski), na qual em parceria com a UTFPR a Solvis se inscreveu.

Foi apresentado o PSIU! com sua limitações, e a proposta de evolução tecnológica do Totem de Pesquisa Eletrônica, com tela de LCD e sempre conectado à internet via GPRS.

A proposta foi aprovada pela FINEP, e a Solvis desenvolveu o produto por completo: placa de circuito impresso, mecânica, firmware, software, servidor, etc. O equipamento funcionava mesmo se estivesse sem rede no momento da votação, e enviava os dados para o servidor quando se conectava. Tudo automático! Era a solução perfeita para grandes redes, e agora era possível instalar os equipamentos em diversas lojas para os gestores receberem os relatórios diretamente por e-mail!

2014

Vários outros modelos de totens de pesquisa foram desenvolvidos. Migramos do nosso hardware próprio para tablets Android e continuamos melhorando o produto. A Solvis continuou crescendo, especializando-se em pesquisas de satisfação no ponto de venda, formando um time excelente e chegando num nível de qualidade do produto capaz de suprir demandas de grandes redes e uma centena de outros clientes.

Para conseguir aproveitar tudo isso e aplicar a experiência de todos esses anos, nossos analistas de pesquisa ajudam os clientes a decidir quais são os melhores questionários e os relatórios ideais para cada caso.

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filter_saturation_hover=”100″ filter_brightness_hover=”100″ filter_contrast_hover=”100″ filter_invert_hover=”0″ filter_sepia_hover=”0″ filter_opacity_hover=”100″ filter_blur_hover=”0″ last=”true” border_position=”all” first=”false”][fusion_imageframe image_id=”202|full” max_width=”” sticky_max_width=”” style_type=”” blur=”” stylecolor=”” hover_type=”none” bordersize=”” bordercolor=”” borderradius=”” align_medium=”none” align_small=”none” align=”center” margin_top=”” margin_right=”” margin_bottom=”” margin_left=”” lightbox=”no” gallery_id=”” lightbox_image=”” lightbox_image_id=”” alt=”Foto da segunda versão do totem de pesquisa.” link=”” linktarget=”_self” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” class=”” id=”” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=”” filter_hue=”0″ filter_saturation=”100″ filter_brightness=”100″ filter_contrast=”100″ filter_invert=”0″ filter_sepia=”0″ 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2019

Com milhares de totens espalhados por aí, em 2019 a Solvis atingiu a marca de 300 milhões de avaliações registradas, da melhor forma, lugar e momento, e enviadas diretamente para as pessoas que podem agir para melhorar seus produtos e serviços.

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HOJE

Hoje a Solvis está presente em milhares de negócios, com mais de 500 milhões de avaliações registradas, mas vai muito além dos totens! Há alguns anos, a Solvis conta também com equipes especializadas em analytics e em insights focadas em transformar dados em acionáveis para seus clientes, a Solvis assume a missão de conectar empresas com seus clientes e colaboradores, ouvi-los e, assim, melhorar seus produtos e serviços.

Nossa equipe, composta por profissionais motivados e experientes, trabalha constantemente para ajudar a gerar experiências pessoais mais agradáveis entre as empresas e seus clientes.

A Solvis evoluiu para diversas formas de coleta de opiniões além dos totens, como pesquisas via QR Code, e-mail, whatsapp, SMS, etc…, e atualmente conta com mais de 11.000 pontos de pesquisa espalhados em todos os estados do Brasil e em vários outros países, como Estados Unidos, México, Colômbia, Chile, Argentina, Peru e Paraguai.

Já coletamos mais de meio bilhão de opiniões e essa marca vem aumentando rapidamente, a uma média de 120 mil avaliações por dia.

Nossa capacidade de inovação e profissionalismo tem sido reconhecida por várias instituições, como a 1ª Chamada Pública de Microeletrônica da FINEP, o Prêmio Ícaro de Empreendedorismo da UTFPR e o Programa ScaleUp da Endeavor.

E pensar que tudo isso começou com uma única reclamação de uma cliente!

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